Terms and Conditions

Please review the following general fare details prior to purchase. More information on specific fare classes and restrictions can be found at a Greyhound or Peter Pan ticket office or through greyhound.com or peterpanbus.com.

  1. Fares quoted are valid on Greyhound and Peter Pan schedules and/or those of participating interline carriers listed on the ticket. Fares are payable in U.S. dollars unless noted otherwise.
  2. All tickets will be honored for transportation daily unless otherwise indicated. No reservations are accepted for travel unless Reserved Seating is purchased.
  3. All unrestricted one-way and round trip tickets are good for one year from date of sale, except as noted. There will be no extension of time limits.
  4. Depending on the date and time you select, not all discount fares may be available on all schedules.
  5. Fares are subject to change. Fares may be higher during some holiday periods and additional restrictions may apply during various times of the year.
  6. Fares quoted may be subject to additional charges, including taxes. The final fare will be displayed once a schedule is booked.
  7. Student discount fares require a Student Advantage membership for discount.
  8. Veterans Advantage discount fares require a Veterans Advantage membership for discount.
  9. Senior citizen's fares require proof of age.
  10. Military discounts require a valid United States military ID presented upon request at the terminal or stop.
  11. No more than five tickets at a time will be sold to a single purchaser.
  12. Unused one-way and round trip walk-up fare tickets will have a refund value equal to the fare paid by the passenger, less a cancellation penalty, unless otherwise indicated on the ticket.
  13. Departure date and time may be changed, but a fee may apply if the ticket is not a refundable walk-up fare. If the ticket is non-refundable or an Advance Purchase ticket, departure date and time may be changed for a $15 fee per ticket provided the following conditions are met:
    • Any Advance Purchase requirement cannot be violated.
    • Applicable holiday blackout restrictions for Advance Purchase fares must not be violated.
    • The time limit from the original sale date must not be violated.
    • All transactions and travel must be completed within one year of the original purchase date.
  14. An Advance Purchase fare may be upgraded to a walk-up fare for a charge of $15 per transaction plus the difference between the Advance Purchase fare and the walk-up fare. If the walk-up fare is less than the Advance Purchase fare, no refund will be given. The origin and/or destination may NOT be changed in an upgrade.
  15. Advance Purchase discount fares are non-refundable.
  16. Greyhound Lines and Peter Pan Bus Lines will not be responsible for delays caused by breakdowns, road conditions, weather, or other conditions beyond the carriers' control.
  17. Greyhound Lines and Peter Pan Bus Lines will not be responsible for lost or stolen tickets.

©2011 Greyhound Lines, Inc., and Peter Pan Bus Lines. Round trip purchase not required. Not all Express schedules are direct and may have one stop. New buses, on non-Express schedules, are subject to schedule and availability. Some restrictions and limitations apply. See greyhound.com or peterpanbus.com for details. For more information about this site view our Terms & Conditions.